Privacy policy
Privacy Policy
This Privacy Policy describes how Novare (the "Site", "we", "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on novare-store.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information you submit directly through our Services may include:
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Basic contact details, including your name, address, phone number, email.
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Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
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Account information, including username, password, security questions.
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Purchase information, including items you view, add to your cart, or add to your wishlist.
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Customer support information, including information you choose to include in communications with us, e.g., when you send a message through the Services.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but it may prevent you from using or accessing those features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information regarding your interaction with the Services.
Information We Obtain From Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
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Companies supporting our Site and Services, such as Shopify.
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Our payment processors, which collect payment information (e.g., bank details, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you requested, in order to execute our contract with you.
When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for the policies or practices of any third party. For more information, see the "Third-Party Websites and Links" section below.
How We Use Your Personal Information
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Providing Products and Services: We use your personal information to provide the Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and allowing you to post reviews.
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Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
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Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
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Communication with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide efficient services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser controls. Please keep in mind that deleting or blocking Cookies may negatively affect your user experience and may cause certain Services, including some features and overall functionality, to not function correctly. Blocking Cookies may also not completely prevent how we share information with third parties such as our advertising partners.
How We Share Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
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With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
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With business and marketing partners, including Shopify, to provide services and advertise for you. Our business and marketing partners will use your information according to their own privacy notices.
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When you request or otherwise consent to our disclosure of certain information to third parties, e.g., to ship products to you or through your use of social media widgets or login integrations, with your consent.
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With our affiliates or within our corporate group, in our legitimate interest of operating a successful business.
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In connection with a business transaction such as a merger or bankruptcy, to comply with legal or regulatory obligations, to protect our rights, property, or safety, or those of our users or others, or to respond to a government or judicial request.
We reserve the right to disclose your personal information as we deem necessary to comply with legal obligations, enforce our terms of use, and protect our rights, privacy, safety, or property, as well as those of our users or others.
Retention of Your Personal Information
We will retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain your personal information as long as you have an account with us or we need your personal information to provide the Services, and thereafter as required by law or to resolve disputes, enforce agreements, or comply with legal obligations.
Security of Your Personal Information
We use appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Choices
You have the right to request access to your personal information, to correct it, or to delete it. If you are an EU resident, you also have the right to request the restriction or objection to the processing of your personal information under certain circumstances. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
If you receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions included in each email or by contacting us directly.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We do not control third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of each site you visit.
Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
Email: contact@novare-store.com
Address: 60 Rue François 1er, 75008 Paris